Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better serve you in responding to your customer service requests.
  • What personal information, if any, Aligner32 may share about you with others and the conditions that protect your information if it must be shared.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries).

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It may affect the user’s experience that and the the site may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We use Google Ads. Users may opt-out of the use by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy page.
  • By emailing us.
  • By calling us.
  • By logging in to your account.
  • By chatting with us or by sending us a support ticket.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Do we let third-parties, including ad networks or plug-ins collect PII from children under 13? The Site is not intended for use by minor children (under the age of 18). Parents and guardians should monitor the use of the Site by minor children. Children under age 13 should not use the Site at all. If a child under age 13 submits information through any part of the Site, and Aligner32 becomes aware that the person submitting the information is under age 13, we will attempt to delete the information as soon as possible.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The Security of Your Personal Information Is Very Important to us

This Privacy Policy governs your use of (the “Site” and “website”). Aligner32 values our customers and guests and respects your concerns about online security and privacy. We believe in providing you with a safe and secure online experience. Our Privacy Policy is intended to provide you with information about how Aligner32 collects and handles information about you, including but not limited to your personal information on the Site. By using our Site, you give us permission to the collection and use of your personal information as set forth herein. This Privacy Policy is incorporated into the Terms of Use by this reference. In addition to reading, auditing, analyzing and reviewing our Privacy Policy. Your use of the Site constitutes your agreement to the terms and conditions in this Privacy Policy and the Terms of Use.

Our Privacy Policy Changes Over Time

Because we will continue to develop the Site and take full advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. Your continued access and use of the Site will constitute your acceptance of any changes or revisions to our Privacy Policy.

Learn to make perfect

dental impressions

Our step-by-step guide will help you improve accuracy, reduce discomfort, and get exceptional results.

Begin with these items

Prepare before you begin

Thoroughly wash your hands

Brush and floss between your teeth

The Perfect Impression

Full Arch Coverage

The impression should encompass the entire dental arch, from one side to the other, and capture the upper and lower teeth including the gum-line.

Clear Margins

Putty material should flow evenly around each tooth, creating a well-defined replica of your dental arches, and ensuring a clear imprint.

No Distortions

Impression putty shouldn't have any bubbles or streaks. Careful handling of the impression tray and material during the process is essential to avoid any distortions.

Mistakes to avoid

Let’s begin

Separate the tray for your lower arch from the one for your upper arch. Begin with the upper teeth impressions.

Mixing and molding

To create the optimal mold, put on the gloves and combine the white and blue putty until they become one hue.

Give it 60 seconds

  • 25 seconds:

    Mix the blue and white putties until they completely blend in one color.
  • 10 seconds:

    Form a uniform cylinder of putty that is 4 inches long by rolling it between your palms.
  • 25 seconds:

    Putty should be placed in the tray so that it fills the U-shaped space. The putty needs to have an extended form.

Make the first impression

Your aligner journey begins with a perfect impression. Follow these four crucial tips to ensure you get it right the first time:

  • Once the putty is ready, place it in your mouth and press evenly over your upper teeth to create an impression.
  • Hold the putty steady for 3-1/2 minutes while using your thumbs to ensure a precise impression.
  • After 3-1/2 minutes, gently remove the putty from your mouth and use a clean towel to wipe away any residue.
  • Your dental impression is now ready to be used for its intended purpose.

Do the process again

Next, we'll repeat the process for your upper teeth to create another dental impression. If you noticed any mistakes or areas for improvement during the previous impression, now is the time to make necessary adjustments. Repeat the process twice for the bottom teeth to create a total of four samples. Remember, to send us all four samples, even if they are not perfect.

25 seconds:

Blend the white and blue putties to form a uniform color

25 seconds:

Make sure it fits snugly over your lower teeth as you reposition the elongated form inside the tray.

3 ½ min:

Follow the guide of dos and don’ts to make perfect impressions.

Smile for the pictures

Use the cheek retractor to separate your lips, then take a photo of just your teeth and gums. Make sure the space has sufficient illumination before taking a photograph, or use your phone's flash to help. The following types of close-ups of your mouth are required. Please email us a copy of the images you saved:

  • Take a photo of your front teeth in their natural setting with your mouth closed.
  • Take a picture of yourself from the right side, keeping your lips closed and in their natural position.
  • Take a picture from the left side while keeping your mouth closed and in its natural position.
  • You'll need to look down because we need to see all of your lower molars in this picture of your lower teeth, which we'll need to take with your mouth wide open.
  • You'll need to look up because we need to see all of your top molars in this image of your upper teeth taken with your mouth wide open.

Send us your samples

You are nearly there. Remove the cardboard liner, then re-insert the four completed impressions into the box (keep the putty in the trays; do not remove them.). To send everything back, wrap the fast pre-paid return label around the previous shipping label. Don't forget to use the given sticker to seal it.


  • Can I make dental impressions at home?

      Yes, you can make dental impressions at home using our easy-to-follow impression kit. Our kit includes all the materials and instructions you need to create high-quality dental impressions from the comfort of your own home.

  • How accurate will my dental impressions be?

      Our impression kit is designed to produce accurate dental impressions that are suitable for creating custom aligners. By following our detailed instructions and using our high-quality materials, you can ensure that your impressions are precise and reliable.

  • What if I make a mistake while taking my dental impressions?

      If you make a mistake while taking your dental impressions, don't worry! Our kit includes extra materials to allow for a second attempt. If you need additional help, our customer service team is always available to answer any questions or concerns you may have.

  • How long does it take to make dental impressions?

      The entire process of making dental impressions typically takes around 30 minutes to an hour. This includes setting up the materials, taking the impressions, and cleaning up afterward.

  • What happens after I make my dental impressions?

      After you make your dental impressions, you will need to mail them back to our lab using the provided shipping materials. Our experts will use your impressions to create custom aligners that are tailored to your specific needs. Once your aligners are ready, we'll ship them directly to your door for you to start using.